Easy Bike

Easy Bike rents city, hybrid and junior bikes by the day from a shop in Natzaret, near the beach in Valencia, and runs guided tours. Riders are mostly visitors, and they write in Spanish, English, French or Italian.

Every booking was the same thread. Which bike, how many, which days, what time, how tall are you, is the small one for a child, where is the shop. It looked like normal customer service. It was a handoff problem: the shop needed the same handful of details every time, and they arrived one message at a time.

Fifteen messages, often while the owner was out with a tour group. The rider waits for answers; the owner pieces the request together from a phone, between tours.

A missed request could mean a missed rental.

The rider opens the card, picks a bike or a mix of bikes, the dates and the pickup time, and enters each rider's height so the shop can prep the right frame. The price adds up as they go. One tap opens WhatsApp with the whole request written out, in the rider's language.

On the shop's side there is a confirmation page: paste the request, check it, send back a confirmed ticket as a PDF with the pickup time and the shop's address. No app on either side, no account, no password. A practical tool built around the journey it supports, not a platform loaded with features.

1. 01Booking card in Spanish, English, French and Italian
2. 02Mixed reservations: several bikes, one height per rider
3. 03Pickup times that leave the owner 30 minutes to reach the shop and prep the bike
4. 04Shop confirmation page and confirmed-ticket PDF
5. 05A counter on opens and sent requests, so we both know whether it works

Observed figures, counted once per visit by the counter we built into the card.

Every request now lands in one message with the bike, the dates, the time, the heights and the rider's number, ready to confirm.